‘I’ve no idea how they got her number’: My student-loan servicer called a friend after I missed a payment. Is that legal?

A person reported that their student-loan servicer contacted a friend after they missed a payment. The servicer left at least two messages with the friend, according to the person's account. Federal debt collection regulations restrict contact with third parties, generally limiting such calls to obtaining location information about the debtor, though specific enforcement and legality depend on the servicer's licensing and the applicable state and federal rules governing student loan servicing.

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